How it works
The six stages of a protected transaction, from creation through to release or resolution.
FINTACLOUD / HELP
Help Center
Start with the guide that matches what you are trying to do.
Guides
Where to start
For buyers
What to review before funding, and what to do during the inspection period.
For sellers
When to fulfill, how to record evidence and how settlement works.
Protection
The protection layers applied to eligible protected transactions.
Pricing
The platform fee and what it covers.
Security
How payment events, accounts, transactions and identity data are protected.
Quick answers
Frequently asked questions
How do I know a payment is real?
The transaction waits for qualifying payment confirmation through the applicable payment infrastructure. A buyer-provided screenshot is not treated as authoritative proof that a protected transaction has been funded.
How long is the inspection period?
The applicable inspection period is displayed on the transaction. For eligible transactions where a 4-hour inspection period applies, the countdown begins from the applicable qualifying delivery event. Other transaction types may use different inspection periods.
What happens if I do nothing during inspection?
If no qualifying issue is raised before the applicable deadline, the transaction may proceed toward completion according to the applicable transaction terms.
Does opening a dispute guarantee a refund?
No. Opening a dispute does not automatically mean the buyer wins. Transaction records and submitted evidence are reviewed before resolution.
What does the platform fee cost?
The platform fee is 1.7% of the applicable protected transaction value. Third-party payment-processing charges may apply separately.
How do I contact support?
Customer support and transaction-assistance enquiries may be submitted to support@fintacloud.com.