FINTACLOUD DIGITAL INFRASTRUCTURE TERMS AND CONDITIONS These Terms and Conditions (“Terms”) govern access to and use of the FINTACLOUD platform, website, applications, transaction links, dashboards, payment workflows, protected transaction services, and related technology infrastructure (collectively, the “Platform”). Please read these Terms carefully before creating, funding, accepting, delivering, disputing, or otherwise participating in a transaction through FINTACLOUD. By creating an account, generating or opening a FINTACLOUD transaction link, funding a transaction, accepting payment, or otherwise using the Platform, you agree to these Terms. If you do not agree to these Terms, you must not use the Platform.
1Definitions and Nature of the Service
1.1 FINTACLOUD
“FINTACLOUD,” “we,” “our,” or “us” means the operator of the FINTACLOUD technology platform. FINTACLOUD provides digital infrastructure designed to facilitate protected transactions between buyers and sellers, including transaction creation, payment instructions, delivery tracking, inspection periods, evidence submission, dispute management, and settlement instructions.
1.2 Platform Role
FINTACLOUD is a technology intermediary and transaction-management platform. FINTACLOUD is not a bank, deposit-taking institution, or licensed commercial bank, and does not represent itself as such. Payment collection, processing, safeguarding, settlement, wallet infrastructure, transfers, or other regulated financial services may be provided by third-party payment service providers, financial institutions, banks, or other appropriately authorized partners.
1.3 Protected Transaction
A “Protected Transaction” is a transaction created through FINTACLOUD in which payment is processed through an approved payment provider and settlement to the Seller is subject to applicable transaction conditions, including delivery and inspection requirements.
1.4 Buyer
A “Buyer” is any person or entity that purchases goods or services through a FINTACLOUD transaction.
1.5 Seller or Merchant
A “Seller” or “Merchant” is any person or entity that creates, accepts, fulfills, or receives proceeds from a FINTACLOUD transaction.
1.6 Payment Providers
“Payment Providers” means third-party payment processors, financial institutions, banking partners, wallet providers, acquiring institutions, card networks, or other providers used to facilitate payment and settlement services. FINTACLOUD may change, add, or remove Payment Providers from time to time.
2Eligibility and Account Registration
To use FINTACLOUD, you must:
have legal capacity to enter into a binding agreement; provide accurate and current information; comply with applicable Nigerian laws and regulations; comply with all identity-verification requirements applicable to your account; use the Platform only for lawful transactions; and maintain the confidentiality and security of your account credentials.
You are responsible for all activity conducted through your account unless the activity results directly from a security breach attributable to FINTACLOUD. FINTACLOUD may refuse registration, restrict functionality, impose transaction limits, suspend an account, or terminate access where reasonably necessary for fraud prevention, regulatory compliance, security, risk management, or enforcement of these Terms.
3Know Your Customer, Business Verification and AML
CONTROLS FINTACLOUD may require Buyers, Sellers, Merchants, or business users to complete identity, business, fraud-prevention, Know Your Customer (“KYC”), Know Your Business (“KYB”), or anti-money-laundering (“AML”) verification. Verification may include, where applicable:
Bank Verification Number verification; National Identification Number or virtual identity-token verification; business registration information; Corporate Affairs Commission records; bank-account verification; telephone and email verification; address verification; facial or biometric verification where legally permitted; and additional supporting documentation.
FINTACLOUD may perform these checks directly or through approved third-party identity-verification providers. FINTACLOUD seeks to minimize the collection and retention of sensitive identity information and may use tokenized or privacy-preserving verification methods where available. Verification requirements may vary according to transaction volume, account history, transaction risk, regulatory requirements, or Payment Provider requirements.
4Transaction and Account Limits
FINTACLOUD may impose transaction, settlement, withdrawal, velocity, or account limits. New, partially verified, or higher-risk accounts may be subject to lower limits until additional verification has been completed. Applicable limits may vary based on verification status, account history, transaction value, velocity, risk assessment, Payment Provider requirements, fraud indicators, or applicable law and may be displayed through the Platform where appropriate. FINTACLOUD may increase, reduce, remove, or modify such limits as reasonably necessary for compliance, fraud prevention, security, risk management, or operational purposes.
5Payment Processing and Protected Funds
Payments initiated through FINTACLOUD may be collected and processed through one or more Payment Providers. FINTACLOUD may provide transaction instructions that determine when settlement should be initiated, subject to these Terms, the relevant transaction conditions, applicable law, and Payment Provider rules. FINTACLOUD does not guarantee that funds are legally held in escrow unless the specific financial arrangement supporting the applicable transaction has been structured and authorized to provide such services. References within the Platform to a “Protected Balance,” “Vault,” “Escrow,” “Escrow Vault,” or similar terminology describe the FINTACLOUD protected-transaction functionality and do not mean that FINTACLOUD itself operates as a bank or accepts customer deposits. Payment Providers or partner financial institutions may maintain, process, safeguard, settle, or transfer transaction funds in accordance with their own regulatory obligations and contractual arrangements. FINTACLOUD may integrate with multiple approved Payment Providers and may route, switch, add, suspend, or remove a Payment Provider based on availability, transaction type, risk requirements, pricing, currency, regulatory requirements, technical performance, or other operational considerations. The Payment Provider used for a particular transaction may therefore vary. Screenshots, transfer receipts, payment alerts, messages, or other user-submitted evidence of payment do not by themselves establish that a Protected Transaction has been funded. FINTACLOUD may rely on authenticated notifications, transaction queries, account records, or other confirmation received from the applicable Payment Provider before recording a transaction as funded. Where the amount received differs from the amount required for a Protected Transaction, including an underpayment or overpayment, FINTACLOUD may place the transaction in a pending or review state and may require an additional payment, refund an excess amount, cancel the transaction, or take another reasonable action consistent with applicable law and Payment Provider rules. Payment Provider outages, delayed notifications, failed webhooks, reconciliation differences, or other technical issues may delay confirmation, settlement, refund, or other transaction actions. FINTACLOUD may use reasonable alternative verification or reconciliation methods before changing a settlementaffecting transaction state.
6FINTACLOUD Platform Fee
Unless otherwise disclosed before a transaction is funded, FINTACLOUD charges a 1.7% platform success fee on successfully completed Protected Transactions, subject to a maximum FINTACLOUD platform fee of ₦15,000 per Protected Transaction. The 1.7% fee is calculated on the base value of the goods or services entered into the FINTACLOUD transaction. The party responsible for the FINTACLOUD platform fee and any other transaction charges will be identified in the applicable transaction summary before the Buyer funds the Protected Transaction. Unless expressly stated otherwise, the FINTACLOUD platform fee does not apply to separately identified:
delivery charges; courier charges; logistics fees; card-processing charges; gateway fees; or other third-party transaction costs.
Applicable payment-processing fees, taxes, refunds, reversals, reserves, or other authorized deductions may reduce the final amount received by the Seller. FINTACLOUD may modify its fees by providing notice through the Platform. Changes will not retroactively alter fees applicable to a transaction that was funded before the change became effective.
7Withdrawals and Settlements
Subject to account verification and applicable restrictions, Sellers may request withdrawal of cleared balances to an eligible bank account or other approved settlement destination. A withdrawal processing fee of ₦100 per withdrawal request may apply where displayed before the withdrawal is submitted. Settlement timeframes are estimates and may be affected by:
Payment Provider processing; banking-system availability; fraud or risk review; verification requirements; weekends or public holidays; network interruptions; court or regulatory orders; or other circumstances outside FINTACLOUD's reasonable control.
FINTACLOUD may temporarily delay a withdrawal or settlement where reasonably necessary to investigate suspected fraud, unauthorized activity, disputes, chargebacks, legal requirements, or security concerns.
8Creation of Protected Transactions
A Seller may create a Protected Transaction by entering information requested by the Platform, which may include:
product or service description; transaction value; delivery method; delivery charge; inspection period; Buyer information; Seller information; and other transaction-specific conditions.
The Seller is responsible for ensuring that transaction descriptions are accurate and not misleading. The Buyer must review the transaction information before making payment. Funding a transaction constitutes the Buyer's acceptance of the transaction information displayed at the time of payment.
9Delivery and Inspection Periods
FINTACLOUD may apply different inspection periods depending on the type of delivery, transaction category, location, value, or risk characteristics.
9.1 Same-City or Local Transactions
For qualifying local transactions, the Buyer may receive an inspection period of approximately four hours after a qualifying delivery event is recorded.
9.2 National or Cross-Border Transactions
For qualifying interstate, national, or international deliveries, the Buyer may receive an inspection period of approximately 24 to 72 hours, as displayed for the applicable transaction.
9.3 Commencement of Inspection
The inspection period begins when FINTACLOUD records a qualifying delivery event. A qualifying delivery event may include:
confirmation from an integrated courier or carrier; verified delivery tracking; Buyer acknowledgment; an accepted delivery record; manual delivery verification approved by FINTACLOUD; or another delivery-verification method displayed by the Platform.
The applicable transaction page should display the recorded delivery time and the applicable inspection deadline. A delivery status received from an integrated logistics provider may constitute a qualifying delivery event and commence the applicable inspection period. A delivery confirmation does not, by itself, constitute the Buyer’s acceptance of the goods or services or a waiver of an eligible dispute. FINTACLOUD may rely on logistics-provider APIs, tracking records, delivery confirmations, proof-ofdelivery information, Buyer acknowledgments, or other reasonable evidence when determining delivery status. If a logistics-provider event is unavailable, delayed, inconsistent, or disputed, FINTACLOUD may place the transaction under review and use alternative reasonable evidence before initiating settlement.
10Buyer Inspection Obligations
The Buyer must inspect delivered goods or services within the applicable inspection period. The Buyer should promptly verify, where applicable:
product identity; quantity; physical condition; apparent authenticity; material conformity with the listing; serial number or device identifier; visible damage; and whether any essential part of the order is missing.
If the Buyer identifies a material problem, the Buyer must initiate a dispute through the Platform before the inspection period expires. Failure to open a dispute before the applicable deadline may result in the transaction being automatically completed.
11Automatic Completion and Release
If the applicable inspection period expires without a qualifying dispute, FINTACLOUD may automatically mark the transaction as completed and instruct the applicable Payment Provider to release or settle the transaction proceeds. The Seller will receive the amount remaining after applicable FINTACLOUD fees, payment-processing charges, taxes, refunds, reserves, or other authorized deductions.
A transaction marked as completed within FINTACLOUD is generally considered final for purposes of the FINTACLOUD transaction workflow. However, completion does not prevent or override:
legally valid chargebacks; payment-network requirements; Payment Provider reversals; unauthorized-payment claims; fraud investigations; regulatory action; court orders; or rights that cannot legally be waived.
12Disputes
A Buyer may initiate a dispute within the applicable inspection period when the Buyer reasonably believes that the Seller has failed to comply materially with the agreed transaction terms. Examples may include:
item not received; incorrect item; materially damaged goods; materially different goods; suspected counterfeit goods; missing material components; quantity discrepancies; or another substantial failure to deliver what was agreed.
FINTACLOUD may temporarily prevent settlement while a dispute is reviewed. Both parties may be required to provide supporting evidence. FINTACLOUD may consider evidence submitted by either party and information available through the Platform or third-party service providers.
13Continuous Unboxing Evidence Standard
For transactions involving physical goods, Buyers are strongly encouraged to record a continuous video of the delivery package being opened. A qualifying continuous-unboxing video should: 1. 2. 3. 4. 5. 6.
begin before the package or courier seal is opened; clearly show the external packaging; show any available shipping, tracking, or FINTACLOUD identifier; continuously record the opening of the package; continuously record removal of the contents; and avoid edits, unexplained cuts, or material interruptions.
A qualifying continuous recording may receive substantial evidentiary weight when resolving claims involving substitution, missing goods, damaged goods, counterfeit goods, or discrepancies in delivered contents. FINTACLOUD may require continuous-unboxing evidence as a mandatory transaction condition for specified high-value, high-risk, or designated transaction categories, provided that the requirement is clearly disclosed to the Buyer before payment. Failure to provide a continuous-unboxing video does not automatically invalidate every dispute unless the applicable transaction expressly disclosed such evidence as a mandatory condition before payment.
FINTACLOUD may also consider:
photographs; delivery records; courier records; package weight; tracking history; serial numbers; IMEI numbers; merchant listings; messages between the parties; receipts; expert assessments; inspection reports; and other credible evidence.
14Fraudulent or Abusive Disputes
Users must not knowingly submit false, fabricated, manipulated, or misleading evidence. Users must not initiate disputes for the purpose of obtaining goods without payment, extorting another user, manipulating settlement, or abusing the FINTACLOUD protection system. Where FINTACLOUD reasonably determines that a user has intentionally engaged in fraudulent dispute activity, FINTACLOUD may:
deny the claim; release eligible funds where permitted; suspend or terminate the account; restrict future transaction functionality; require additional verification; preserve relevant records; seek reimbursement for documented losses where legally permitted; and report suspected criminal activity to appropriate authorities where required or justified.
FINTACLOUD will not automatically debit an additional penalty from a payment card unless the charge has been separately authorized and is permitted by applicable law and Payment Provider rules.
15Refunds, Reversals and Chargebacks
Refunds may be issued where:
the parties mutually agree; FINTACLOUD determines that a Buyer is entitled to a refund under the applicable transaction rules; the Seller cancels the transaction; delivery cannot reasonably be completed; a Payment Provider requires a refund or reversal; the payment is unauthorized or fraudulent; or applicable law requires repayment.
FINTACLOUD cannot guarantee that a completed transaction will never be reversed. Banks, card networks, Payment Providers, regulators, or courts may have independent authority to initiate or require reversals, freezes, chargebacks, refunds, or other corrective actions. Where a chargeback or reversal affects a Seller's transaction, FINTACLOUD may deduct the relevant amount from available Seller balances or take other reasonable recovery measures permitted by law.
16Seller Obligations
Sellers must:
accurately describe goods and services; have the legal right to sell the applicable goods or services; fulfill transactions within disclosed timelines; provide authentic goods where authenticity is represented; avoid misleading claims; cooperate with dispute investigations; provide delivery or tracking information where applicable; and comply with all applicable tax, consumer-protection, advertising, and commercial laws.
Sellers must not manipulate delivery confirmations or falsely represent an order as delivered.
17Buyer Obligations
Buyers must:
provide accurate information; use authorized payment methods; inspect goods within applicable deadlines; avoid fraudulent disputes; preserve evidence relevant to a dispute; cooperate reasonably with investigations; and use the Platform only for legitimate transactions.
Buyers may not use stolen cards, unauthorized payment credentials, manipulated evidence, false identities, or deceptive payment methods.
18Prohibited Transactions
FINTACLOUD may prohibit transactions involving goods, services, activities, or parties that violate applicable law, Payment Provider policies, financial crime requirements, or FINTACLOUD risk policies. Prohibited transactions may include, without limitation:
unlawful goods or services; stolen property; fraud proceeds; unauthorized financial products; prohibited weapons; illegal drugs; counterfeit goods; money laundering; terrorist financing; transactions designed to evade sanctions or financial controls; and other restricted activities identified by FINTACLOUD or its Payment Providers.
FINTACLOUD may cancel, suspend, freeze, or report transactions where legally required or reasonably necessary for compliance or fraud prevention.
19Security and Platform Integrity
FINTACLOUD uses technical and organizational measures designed to protect Platform accounts and transaction information. These measures may include authentication controls, access restrictions, unique transaction identifiers, logging, encryption, monitoring, fraud-detection systems, rate limiting, and transaction-integrity controls.
Users must not:
attempt to gain unauthorized access to another user's transaction; probe or exploit Platform vulnerabilities; bypass authentication or authorization controls; interfere with Platform operation; scrape private transaction information; introduce malicious software; or attempt unauthorized enumeration or harvesting of transaction identifiers.
Suspected cybercrime may result in account suspension, preservation of relevant technical records, and referral to appropriate law-enforcement authorities where legally justified.
20Service Availability
FINTACLOUD seeks to provide reliable Platform access but does not guarantee uninterrupted or error-free operation. Transactions may be delayed by events including:
internet connectivity failures; banking-system outages; Payment Provider downtime; courier tracking failures; telecommunications failures; third-party API outages; maintenance; fraud reviews; regulatory requirements; or events beyond FINTACLOUD's reasonable control.
Where a third-party delivery event or webhook fails, FINTACLOUD may rely on alternative reasonable evidence to determine the applicable transaction state.
21Privacy and Data Protection
FINTACLOUD processes personal information in accordance with its Privacy Policy and applicable Nigerian data-protection requirements. Personal information may be processed for purposes including:
account creation; identity verification; fraud prevention; transaction processing; payment settlement; customer support; dispute resolution; security; legal compliance; and service improvement.
Information may be shared with Payment Providers, identity-verification providers, banks, logistics providers, regulators, law-enforcement authorities, professional advisers, or other service providers where necessary and legally permitted. Users should review the FINTACLOUD Privacy Policy for additional information regarding the collection, use, retention, disclosure, and protection of personal information.
22Account Suspension and Termination
FINTACLOUD may restrict, suspend, or terminate access where reasonably necessary because of:
suspected fraud; security threats; identity-verification failure; misuse of the Platform; prohibited transactions; excessive chargebacks; regulatory requirements; Payment Provider instructions; violation of these Terms; or material risk to FINTACLOUD or other users.
Where legally and operationally possible, FINTACLOUD may provide notice of significant restrictions. Termination does not eliminate obligations relating to previously completed transactions, outstanding disputes, refunds, chargebacks, fees, fraud investigations, or legal claims.
23Intellectual Property
The FINTACLOUD name, Platform, software, interface, trademarks, designs, transaction workflows, documentation, graphics, and other proprietary materials are owned by or licensed to FINTACLOUD. Except where expressly permitted, users may not copy, reproduce, reverse engineer, distribute, resell, modify, or commercially exploit FINTACLOUD intellectual property.
24Disclaimers
FINTACLOUD facilitates transactions between independent Buyers and Sellers. Unless FINTACLOUD expressly states otherwise, FINTACLOUD:
does not manufacture or own goods sold by Sellers; does not guarantee Seller representations; does not independently inspect every product; does not guarantee that every Buyer or Seller will act honestly; and does not guarantee uninterrupted availability of third-party payment or logistics services.
Nothing in these Terms excludes any warranty, obligation, or liability that cannot legally be excluded under applicable law.
25Limitation of Liability
To the maximum extent permitted by applicable law, FINTACLOUD will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the Platform. FINTACLOUD is not responsible for losses caused solely by:
inaccurate information supplied by a user; unauthorized activity caused by a user's failure to secure credentials; third-party banking outages; Payment Provider failures; courier failures; telecommunications outages; or circumstances outside FINTACLOUD's reasonable control.
Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that applicable law does not permit FINTACLOUD to exclude or limit.
26Indemnification
To the extent permitted by law, a user may be required to indemnify FINTACLOUD against third-party claims, losses, liabilities, penalties, or reasonable costs arising from that user's:
unlawful conduct; fraudulent activity; breach of these Terms; infringement of another person's rights; sale of unlawful or counterfeit goods; or intentional misuse of the Platform.
This provision does not apply to losses caused by FINTACLOUD's own fraud, gross negligence, or willful misconduct.
27Compliance with Law and Third-Party Rules
All FINTACLOUD transactions remain subject to:
applicable Nigerian law; valid regulatory requirements; court orders; Payment Provider requirements; applicable banking rules; and applicable payment-network rules.
Where there is a conflict between an automated Platform action and a mandatory legal, regulatory, banking, or payment-network requirement, the mandatory requirement will prevail. FINTACLOUD may take reasonable action necessary to comply with such requirements, including freezing, delaying, reversing, reporting, or restricting transactions.
28Changes to These Terms
FINTACLOUD may update these Terms from time to time to reflect changes in:
law or regulation; Platform functionality; Payment Provider requirements; fees; risk-management procedures; or business operations.
Material changes will be communicated through the Platform or another reasonable method. Unless otherwise required by law, revised Terms will apply prospectively from their effective date. Transactions funded before a material change will generally remain governed by the transaction terms applicable when they were funded, except where legal, security, or regulatory requirements require otherwise.
29Electronic Communications
Users consent to receive transaction notices, receipts, verification requests, security notifications, dispute communications, settlement notices, and other service-related communications electronically. Electronic communications may be sent through email, SMS, notifications, dashboards, transaction pages, or other contact methods supplied by the user. Users are responsible for maintaining accurate contact information.
30Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, without prejudice to any mandatory rights available to consumers or other users under applicable law.
31Dispute Resolution and Jurisdiction
Users are encouraged to first submit disputes relating to FINTACLOUD services through FINTACLOUD's internal support and dispute-resolution procedures. Nothing in this section prevents FINTACLOUD or a user from seeking urgent injunctive or protective relief from a court of competent jurisdiction. Subject to applicable law and any mandatory consumer rights, disputes that cannot be resolved internally may be submitted to a court of competent jurisdiction in Lagos State, Nigeria. No provision of these Terms is intended to prevent a user from exercising a legal right to bring a claim in another forum where applicable law prohibits such restriction.
32Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
33No Waiver
Failure by FINTACLOUD to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
34Entire Agreement
These Terms, together with the FINTACLOUD Privacy Policy, applicable transaction-specific disclosures, fee disclosures, and other policies expressly incorporated by reference, constitute the agreement governing use of the Platform.
35Contact
Questions regarding these Terms and general business inquiries may be submitted to info@fintacloud.com. Customer support and transaction-assistance inquiries may be submitted to support@fintacloud.com. Privacy and data-protection inquiries may be submitted to privacy@fintacloud.com. Technical and API integration inquiries may be submitted to dev@fintacloud.com. Transaction disputes should be submitted through the dispute functionality provided on the Platform where available, or through FINTACLOUD customer support when Platform dispute functionality is unavailable. Legal notices and compliance inquiries should be submitted through the contact method designated by FINTACLOUD for that purpose.
IMPORTANT NOTICE FINTACLOUD provides technology for managing protected digital transactions. The Platform does not itself operate as a bank or deposit-taking institution. Financial processing and settlement functions may be performed by authorized third-party providers and financial institutions. Use of terms such as “escrow,” “vault,” “protected balance,” or “wallet” within the user interface describes FINTACLOUD transaction functionality and must be interpreted together with the actual legal and financial structure of the applicable payment arrangement.