General enquiries
Platform and business enquiries.
info@fintacloud.com — General enquiries, opens your email applicationContact FINTACLOUD
Let's get you to the right team.
Choose the contact that best matches your request. For an existing order or booking, include its reference so the team can locate the right record.
Choose the right contact
Email links open your email application. You can also use the support chat on this page.
Customer support
Account and transaction assistance.
support@fintacloud.com — Customer support, opens your email applicationPrivacy
Personal information and privacy enquiries.
privacy@fintacloud.com — Privacy, opens your email applicationTechnical enquiries
Technical and integration enquiries.
dev@fintacloud.com — Technical enquiries, opens your email applicationHelp us understand your request
- Give a short description of the issue and what you expected to happen.
- For transaction assistance, include the order, booking or payment reference and the date.
- If needed, include a relevant screenshot with unrelated personal or payment details removed.
- For technical enquiries, include the affected page and steps that reproduce the issue. This contact does not imply public API access.
Support safety
Never send passwords, one-time passwords, full payment-card details or private authentication credentials to support.
Before you contact us
Where can I get account-specific help?
Sign in and open the relevant order, booking or request, then use its available support options. You can also use the support chat on this page.
Does clicking an email address submit a support request?
No. It opens your email application. You must send the email from there. This page does not submit a contact form or confirm email delivery.
When will I receive a reply?
These channels do not carry a guaranteed response time. Include a clear description and the relevant reference so your request can be routed appropriately.
Looking for a quick answer?
Browse account, payment and business topics in the Help Center.