Customer support
Customer support and transaction-assistance enquiries.
support@fintacloud.comFINTACLOUD / CONTACT
Contact us
Choose the channel that matches your enquiry so it reaches the right team.
Contact channels
How to reach us
General enquiries
General questions about the platform.
info@fintacloud.comPrivacy and data protection
Privacy, data-protection and data-subject-rights enquiries.
privacy@fintacloud.comTechnical and API
Technical and API integration enquiries.
dev@fintacloud.comHave a transaction issue?
Have a transaction issue?
If your question is about a specific protected transaction, sign in and open the transaction so support can see its current state, delivery information and inspection deadline.
Raising a concern
Before escalating
We encourage users to contact us first so that we have an opportunity to investigate and address the issue.
If your concern relates to an eligible transaction problem, raise it before the applicable inspection deadline shown on the transaction.