Account and role controls
Authentication and session controls protect account access. Business and administrator actions are limited to authorised people.
Security & trust
Security, with clear responsibilities.
Understand the platform controls, protect your account and know what to do when something looks wrong.
How the platform supports safer commerce
Provider payment confirmation
Payment status is checked against trusted provider responses and validated payment events. A screenshot or a message is not proof of confirmation.
Understand paymentsPrivate evidence and records
Private evidence is available only to authorised people. Where a file scan is required, files must pass it before review. Transaction and review records help support investigate problems.
Read the Privacy PolicyReview badges with a defined scope
A badge describes a particular review, not a guarantee of quality, delivery or property title. Check its meaning and review date.
Understand review badgesYour account safety checklist
- Use a unique password and protect access to the email account used to sign in.
- Keep passwords, one-time codes and full card details private. Support does not need them.
- Review the seller, listing and transaction details before confirming a payment.
- Sign out on shared devices and report unfamiliar activity promptly.
If something looks wrong
Pause the interaction
Do not follow unfamiliar payment instructions or share more account details.
Protect access
If you suspect a compromised password, use the official password reset page and secure your email account.
Report through an official channel
Contact support with the affected page or transaction reference and a brief description. For a technical vulnerability, describe the issue without sending passwords, private records or exploit material.
A shared responsibility
No online service can promise absolute security. Keep account credentials private and use the official support and recovery channels.
Report suspicious activity
Use the published support address. Do not include passwords, one-time codes or full payment-card details.