Methods and currencies
Available methods are shown at checkout. A display currency preference does not change the transaction currency or enable payments in another market.
Payments & currencies
Know what happens when you pay.
Review the amount, use the checkout offered for your transaction and follow confirmed payment updates in your account.
From checkout to confirmation
Review the details
Check the seller, transaction currency, total amount and any separate charges before continuing.
Pay through checkout
Use a payment method offered by the supported provider for that transaction.
Check the transaction record
Return to your order or booking to see the confirmed status. A payment screenshot alone is not confirmation.
Understand the amounts and status
Fees before you confirm
Review the applicable platform fee and any provider, bank, conversion or other charges. Different transaction types can have different rules.
View platform pricingPayment and settlement differ
A confirmed customer payment does not by itself confirm bank settlement to a seller. Follow the provider and transaction records for each stage.
Payment questions
I was charged, but payment still shows pending. What should I do?
Check the transaction record and your provider receipt before retrying. If the status remains unclear, contact support with the order reference, payment reference, amount and time. Do not make repeated payments while a charge is unresolved.
My payment failed. Can I try again?
First check whether your bank or provider recorded a charge. If there is no charge and the transaction allows another attempt, return to its checkout. Ask support if the payment status is unclear.
Can I pay in a different currency?
Use the currency and methods offered for your transaction. Any displayed conversion is an estimate; the provider, issuer or bank may apply its own rate and charges.
How do refunds work?
Start from the affected order or booking. Eligibility and timing depend on its terms, review outcome and payment provider. A refund request is not confirmation that a refund has been processed.
Provider-processed payments
Payment processing, settlement and supported refunds follow the applicable provider arrangements. FINTACLOUD provides commerce technology and transaction records, not a bank or customer-funds custody service. Availability depends on the market, merchant and transaction.
Need help with a payment?
Have your transaction reference ready so support can locate the right record.