Skip to content
FINTACLOUD

COMMERCE WITHOUT LIMITS

Refunds and disputes

Report an eligible transaction issue through the relevant order or support channel and provide accurate information and supporting evidence.

Typical process

  1. 01

    Report the issue

    Open the affected transaction and report the issue promptly.

  2. 02

    Provide evidence

    Provide the requested description, evidence and supporting documents.

  3. 03

    Review the record

    FINTACLOUD reviews the platform transaction record and applicable information.

  4. 04

    Provider action

    Where a payment-provider action is required, the request is handled according to provider capability and applicable rules.

  5. 05

    Outcome or next step

    The customer is informed of the available outcome or next step.

Important limitations

A refund request does not automatically guarantee a refund. Eligibility and timing may depend on transaction facts, seller response, evidence, payment-provider capabilities, applicable terms and law.

Applicable terms

This guide explains the support process. The Terms and Conditions and applicable provider terms govern refunds, reversals and chargebacks. An internal refund credit does not by itself confirm a card or bank refund.

Further help